Terms & Conditions

To Hull and Back Dating is a local dating service for Hull and East Yorkshire, provided by [COMPANY NAME] (“we”, “us”, “our”), a business operating in England. It is a sub-brand of the “To Hull & Back” brand. Our trading address is [TRADING ADDRESS]. You can contact us at [CONTACT EMAIL]. If we need to contact you, we will use the phone number or email address you registered with, or a notice in the app.

By using the app you confirm that:

• you are at least 18 years old;
• you have the legal capacity to enter into this agreement;
• you are not barred from using the service under the laws of England & Wales or any other applicable law, and you are not a registered sex offender;
• you have never been convicted of, or are the subject of proceedings for, a serious violent or sexual offence (we may deny access on this basis);
• you will provide accurate information and keep it up to date.

This is an adults-only service. If we find that you are under 18, or that you provided false information about your age or identity, we will suspend or delete your account immediately, and you may not create a new one.

• You register using your mobile phone number (or email) and a one-time verification code. You are responsible for keeping access to your phone/email and account secure, and for everything that happens under your account.
• You may have only one account, and it must be for you personally — you may not create an account on behalf of anyone else or impersonate another person.
• We may offer optional “Verified Hull Local” selfie verification. A verification badge indicates a photo check has been passed; it is not a guarantee of anyone’s identity, intentions, character or safety.
• Tell us promptly at [CONTACT EMAIL] if you think someone has accessed your account without permission.

We want THAB Dating to be a friendly, safe place for local people to meet. You agree that you will not:

• harass, bully, threaten, intimidate, stalk, defame or abuse anyone, or promote hatred or discrimination (including on the basis of race, ethnicity, religion, disability, gender, sexual orientation or gender identity);
• post, send or request nudity, sexually explicit or pornographic content, or any sexual content involving minors (which we will report to the authorities);
• post anything illegal, or that promotes illegal activity, violence, self-harm, terrorism, or the sale of drugs, weapons or other regulated goods;
• engage in commercial solicitation, prostitution, escorting, or sex work, or use the app to advertise, sell, or promote goods, services or other platforms;
• catfish or impersonate anyone, use fake, misleading, heavily edited or other people’s photos, or misrepresent who you are;
• send spam, chain messages, or bulk/automated messages, or attempt to defraud, scam, phish, or obtain money, gifts or financial information from other users (including romance scams);
• share other people’s private information without consent, or share intimate images of anyone without their consent;
• use bots, scrapers or automated means to access the app, copy other users’ data, or collect information about users;
• attempt to hack, disrupt, overload, reverse-engineer or bypass security or access controls of the service;
• upload viruses or malicious code, or do anything that could damage the service or others.

You must also comply with all applicable laws while using the app. Breaking these rules may lead to content removal, suspension or a permanent ban, and where appropriate we may report conduct to the police or other authorities.

You keep ownership of the photos, text and other content you create and upload (“your content”). You are responsible for your content and confirm you have the right to share it and that it does not break these terms or anyone else’s rights.

To run the service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, resize, copy, display and share your content for the purpose of operating, providing and promoting the service to other users (for example, showing your profile to potential matches and delivering your chat messages). This licence ends when you delete the relevant content or your account, except that we may retain copies for a limited period as described in our Privacy Policy (for example for safety, backups or legal reasons).

We do not claim ownership of your content and we will not sell it. We may remove or refuse any content that we reasonably believe breaks these terms or the law.

• You can report or block another user from within the app. Please report anyone who makes you feel unsafe or who breaks these rules.
• We review reports and may remove content, issue warnings, or suspend or ban accounts. We may use a mix of human review and automated tools, and we aim to act proportionately.
• We are not obliged to monitor all content, but we may review content to keep the community safe and to comply with our legal obligations, including under UK online safety law.
• If your content or account is removed, we will, where appropriate and lawful, tell you why and how you can appeal by contacting [CONTACT EMAIL].

Safety tips

• Get to know someone in the app before meeting, and trust your instincts.
• Meet in a public place for the first few dates, and stay in public until you feel comfortable.
• Tell a friend or family member where you are going and who you are meeting, and arrange your own transport there and back.
• Never send money, gift cards or financial details to anyone you meet on the app.
• Don’t share your home address, workplace or other sensitive details too soon.
• Look after your drink, and don’t feel pressured to do anything you’re not comfortable with.
• Report anyone who behaves inappropriately, and contact the emergency services on 999 if you are ever in immediate danger.

We provide the tools to help you meet people, but we cannot and do not guarantee that you will get any matches, messages, dates, or a relationship, or that other users are active, genuine, compatible or suitable. The service is provided on an “as is” and “as available” basis. We may change, add or remove features, or set limits (for example on likes or messages), to run the service.

We may offer paid “Premium” features. Where we do, the following applies (in addition to any pricing and details shown at the point of purchase):

• Payments are processed securely by Stripe. Prices are shown before you buy and include VAT where applicable.
• Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. We will make renewal terms clear before you subscribe.
• You can cancel the auto-renewal at any time from your account settings or by contacting [CONTACT EMAIL]. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.
• 14-day cancellation right (cooling-off): as a consumer buying at a distance, you normally have 14 days to cancel your purchase for a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, if you ask to start using paid digital features immediately, you agree that supply begins straight away, and you acknowledge that you will lose the right to cancel once the service has been fully performed, or receive only a proportionate refund for the part not yet used. [TODO: confirm exact cooling-off, pro-rata and refund handling with your solicitor and reflect it here.]
• Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015. If a paid feature is faulty or not as described, you may be entitled to a repair, replacement or refund.
• We may change subscription prices, but we will give you reasonable advance notice and the new price will only apply from your next renewal.

• You can stop using the app and delete your account at any time from Settings.
• We may suspend, restrict or permanently terminate your account, with or without notice, if you break these terms, if we reasonably believe your conduct puts other users or the service at risk, if you provide false information, or where we are required to by law.
• If we terminate your account for a serious breach, you may not be entitled to a refund of any unused subscription, to the extent the law allows. If we close the service entirely, we will give reasonable notice and a fair refund of any pre-paid, unused Premium.
• Some provisions naturally survive termination (including content licence tails, liability limits, indemnity, and governing law).

Nothing in these terms limits or excludes our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under English law or that would affect your statutory rights as a consumer.

Subject to that, and to the fullest extent permitted by law:

• we are not responsible for the conduct of other users, whether online or offline, or for any content they post, or for any loss, harm, injury or distress arising from your interactions or meetings with them;
• we are not liable for indirect or consequential losses, or for loss of profit, data, goodwill or opportunity;
• we are not liable for any failure or delay caused by events outside our reasonable control, or for interruptions, bugs, or unavailability of the service;
• where we are liable to you, our total liability arising out of or in connection with the service is limited to the greater of (a) the total amount you paid us in the 12 months before the event giving rise to the claim, or (b) £100.

We provide the service for personal, private use. If you use it for any commercial purpose we will have no liability to you for any business losses.

To the extent permitted by law, you agree to reimburse us for any reasonable losses, costs and claims we suffer that are caused by your breach of these terms, your misuse of the service, your content, or your unlawful conduct towards another user or third party. This does not apply to the extent the loss was caused by us.

The app, its name, branding (including “To Hull and Back” and “THAB Dating”), design, text and software are owned by us or our licensors and are protected by law. You may use the app only as allowed by these terms and may not copy, modify, distribute or create derivative works from it without our permission.

We may update these terms from time to time — for example to reflect new features, or changes in the law. If a change is significant, we will take reasonable steps to tell you (for example a notice in the app) before it takes effect. The “Last updated” date shows when they were last revised. If you continue to use the app after a change, you accept the updated terms. If you do not accept them, you should stop using the app and may close your account.

Our Privacy Policy explains how we collect and use your personal data, and forms part of your agreement with us.

• If any part of these terms is found to be unenforceable, the rest will continue to apply.
• If we do not enforce a right straight away, that does not mean we have waived it.
• You may not transfer your rights under these terms to anyone else. We may transfer our rights and obligations to another organisation, and we will tell you if we do; this will not affect your rights.
• These terms are the entire agreement between you and us about the service.

These terms, and any dispute arising out of or in connection with them or the service, are governed by the laws of England & Wales, and the courts of England & Wales will have jurisdiction — although if you live in another part of the UK, you may also be able to bring a claim in your local courts.

If you have a problem, please contact us first at [CONTACT EMAIL] so we can try to sort it out. We aim to respond promptly and resolve complaints fairly.